


There are two major categories of remote desktop software: operating-system-based and third-party solutions. Remote access is used by support technicians and professionals who remotely configure data centers and other industrial applications. Remote desktop software is less comprehensive and simply replicates the desktop experience. VDI allows the user’s computer to access network resources and servers from another remote location. The main difference between remote desktop and VDI software is that with VDI, the user can actually access their company’s network, verified by user identification and authentication. Remote desktop software, on the other hand, offers a full set of features for actual remote use, which is handy in the case of tech support calls or away-from-the-office computer use.

The main difference between remote desktop and screen sharing software is that screen sharing allows users to literally share their screens for the purpose of presentations or web conferencing. Remote access solutions are helpful for collaborative work, technical support, and demonstrations. Remote desktop software enables the user to see and control a connected PC or laptop as though they were sitting directly in front of it. We have over 1000 endusers and our supporters need to connect to about 50-100 devices per day (total), and this SCCM Remote Control Viewer Tool is absolutely unusable.Remote desktop software, also known as remote access software, allows a user to seamlessly connect to and interact with a computer in another location via an internal network or the internet. These are the must have criterias:Įvery connection needs to stay in internal network (every app like Teamviewer where the whole traffic goes over germany headquarters is no option, big security breach)Įvery session/connection needs to be logged to control who has accessed which device, in case of needĪ popup needs to be displayed on the hosts device that he/she knows that somebody is on his/her client No chat function (not all users have Skype for Business)Īfter a lot of frustration we are evaluating a third party app for remote control service.

No option to select one specific screen if more than one (we have users with more than 3 screens.really annoying thing) Mouse cursor position is wrong if host has two different screen resolutions (this is the most annoying thing!) No shortcut keys outside of full screen mode SCCM Remote Control Viewer Tool is unusable because of these reasons:
